Refund policy

Returns and Refunds

The SEN Parent Guide is a digital product supplied as an instant PDF download. No physical product will be shipped.

Due to the digital nature of the product, once the download has been supplied or accessed, refunds or returns are generally not available, except where required by law.

If you experience a problem accessing your download, receive a faulty file, or believe you have been charged incorrectly, please contact us and we will be happy to help.

Nothing in this policy affects your statutory rights.